Finding a good plumbing company is like finding a new friend. Apart from being helpful and reliable, they are also determined to cater to all of your needs, and provide you with high quality level of service. There are a lot of qualities that you could look for in a company, but do you know which ones are the most important? Here, we’ve listed down some of the characteristics that makes great plumbing companies stand out from the rest.
1. Insured and Licensed
Most plumbing companies in Singapore are required to be insured and licensed, but not everyone is. Being licensed and insured is crucial as it allows them to legally perform some plumbing works in your home, and in case something goes wrong, they have all the resources to correct it.
A lot of accidents could happen to a plumber, but these plumbers could also commit mistakes that might damage your home or plumbing system. Insurance and licenses are necessary not just to protect to the company, but the homeowners as well.
2. Outstanding Reputation
Just like any other company, a good plumbing company should have an outstanding reputation. So consider checking on a company’s reputation first before hiring them for their plumbing services.
You can easily do this by visiting the company’s website, and look for the ratings and reviews given by the company’s past clients. Another way to do it is to ask them for a referral list, and have their previous customers share their experience with the plumbing company. Doing so won’t just let you get more information about the company, but also give you an idea as to what kind of result you can expect to get from them.
3. Drug Tests and Background Checks on Plumbers
Allowing a stranger into your home to fix something makes you vulnerable to something bad potentially happening. To ensure that you’re not compromising the safety of your family and home, confirm that all the plumbers from the company have gone through thorough background checking and drug testing. Doing this will definitely make you feel more secure when a plumber is around instead of being always on guard.
4. Friendly Staff
Hiring a plumber or plumbing contractor with a positive attitude is crucial as this allows you to comfortably ask questions about the necessary repairs. Receptive plumbing companies that have a number such as the Faber plumbers 24/7 hotline in Singapore aim to establish a good connection between their customers, to ensure that they will be the first on their call list whenever you are in need of plumbing services.
That characteristic of the company or the plumber himself gives them a guarantee that you’ll hire them again, or even recommend their services to your family and friends. This type of permanence and reputation usually comes from a well-earned reputation, and years of experience in the plumbing industry.
5. Quality and Variety of Services Offered
Apart from having a good reputation and trustworthy technicians, a good plumbing company should also offer a great variety of quality plumbing services like faucet repair and installation, preventative maintenance, drain cleaning, toilet repair and installation, and video pipe inspection. The company should be able to provide both quality commercial and residential plumbing services.
If possible, the company should also have an emergency or a 24 hours plumber ready, in case you need to get a plumbing job done at inconvenient hours.
Another important characteristics of a good plumbing company is their years of experience in the field. Any company’s experience can be easily judged through the number of their satisfied customers. The amount of trust their clients give them signifies the company’s and their plumbers’ experience, as well as the kind of reputation they have in the industry.
7. Guaranteed and Fast Repairs
A great and reliable plumber won’t show up at a client’s house carrying just the basic part to perform some common repairs – they should come prepare with their fully-stocked truck. If a special part needs to be ordered to complete your plumbing task, then the company should do everything possible to have your problem fixed as soon as possible.
Fast repair services often leads to sloppy results, however, which is why it’s crucial to have a guarantee on the work done to your plumbing system. A company that provides a guarantee for their repair job allows you to feel confident with the plumbing works that they did, and helps you save money in case the first job didn’t completely fixed your problem.
A plumbing company’s availability in a particular area is a must. Obviously, you won’t be able to ask for their services if they don’t have any branches in your area in Singapore. So, as much as possible, check the company’s availability in your area first before calling them in.
Before hiring a plumbing contractor from a particular plumbing company, make sure that their rates fit with your estimated budget. Also, try comparing their rats with other plumbing companies, and go for the one that you think best suits your needs and budget.
10. Respects the Time of their Clients
A great plumbing company respects the time of their clients, and offers some form of compensation if their plumber is late for work. Circumstances, such as traffic, often gets in the way and prevents the plumber from showing up in time. If your prospective plumbing company truly respects your time, they won’t let you experience such frustration – they will get to work as quickly as possible, and finish the job that they were paid to do.
Although the need to do home repairs sometimes is never pleasant, knowing that you have someone you can rely on to fix your problem will definitely give you a little peace of mind.